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frequently asked questions/ T & C

  • Is Carolina Power Wash LLC insured? Yes we are fully insured while we are working on your project.

  • Do i need to be home? No its perfectly fine if your not at home.

  • What do i need to do to prepare for your arrival?

    1. Please have a water spigot activated and accessible.
    2. Please have all windows & doors shut tightly.
    3. Please have all pets inside, Also please have pets water bowls and or food bowls moved inside until work is done.
    4. Clear the work areas of all items and remove all flags, doormats, hanging baskets, furniture, vehicles, or sensitive materials from the areas being washed or possibly overspray.
    5. Please have all exterior electric components removed, and disconnected from power source, open electric outlets without covers should be cut off at breaker box. Please have all doorbell cameras covered and or taped. On porches if you have ceiling fans please have them turned off and do not turn them on until after work area is dry.

  • Will your cleaning chemicals damage my plants or grass? No, your plants, bushes, and grass that is close to your home gets watered before and after our chemicals are sprayed on your home.

  • Can you bring your own water? Yes we have a 350gal water tank that we can fill before arriving to your project but this does effect the cost of the project. Also a full tank with both of our technicians running machines only last about 30 minutes.

Terms and conditions

Payment Terms:

Carolina Power Wash LLC accepts Cash, all major Credit Cards which have a 2.99% convenience fee (which are processed through Square), and Checks ($50 Fee for returned checks)

Residential Customers: Invoices are (Due On Day Of Service) if these are not received then there’s a $25 fee per week until payment is received. After 30 days these are sent to a collections agency including late fees.

Commercial Customers: There will be a late fee of $50 fee every week for 90 days from the due date stated on your invoice. After 90 days the invoice will be sent to a collections agency including late fees.

Acknowledgment of Risks and Releases of Liability:

Although high pressure is not used on residential/commercial siding or concrete damage can still occur due to poor maintenance, neglect to the property, and/or low grade building materials. CPW is not responsible for water intrusion. While every effort is made to prevent this from happening, bad seals around windows or wood windows, doors, & cracks in concrete foundations can make this unavoidable. CPW assumes all windows, doors, electronic locks/doorbell, and security cameras are securely sealed/closed, And Are waterproof Components although CPW does suggest that you cover all security cameras and/ or doorbell cameras we are not responsible for electronics. Should water and/or cleaning solution enter the building, it is due to a faulty or neglected seals or weatherstripping. Our low pressure wash process will not blow out seals but the volume of water used in the process may expose air gaps in the building envelope. We are not responsible for the damage of items caused by this issue. Double pane windows have intact thermal seals. If moisture remains between the two panes of glass, our wash process did not cause the compromised seals but rather exposed a pre-existing condition. CPW is not responsible for the rare “fogging” effect that happens to multi pane windows with bad seals. Carolina Power Wash, LLC shall have sole option of repairing or contracting repair work to correcting any structural damages that are a direct result of the Company. The Client agrees to release the Company of any or all liability for injuries sustained by the Client due to equipment placement to include injuries from tripping/falling, striking equipment, falling debris, chemical overspray or equipment failure. CPW suggests the client utilize their property’s breaker box to shut off power to any and all exterior outlets, light fixtures, or any other electrically powered features. This is especially important to outlets that are not covered with exterior covers. Electrical outlets and fixtures are wired to code, grounded properly, and GFCI protected. Outdoor outlets must have intact gaskets to seal off the wiring or have intact caulking. Should water get inside the outlet, the water can create a short. If there is a short, the circuit breaker may keep tripping and the outlet needs several days to dry out before working properly again. A short may trip a GFCI on the inside of the home that needs to be reset for the circuit to function again. A short with a faulty GFCI may ruin the outlet and the outlet will need to be replaced with a new GFCI outlet. CPW is not responsible for the repairs associated with the aforementioned circumstances. Also, removing or opening any window screens will allow the Company to thoroughly clean windowsills. Removal of these screens will also allow for even distribution of detergent and streak-free drying. It is also vital to the preservation of the client’s property that they notify the Company of any surfaces that cannot be cleaned with high alkaline or acidotic detergents. CPW is not responsible for damage to personal property (potted plants, mats, cloth cushions, decorations, furniture, or electronics) not removed by tenants/residents/property manager in advance of our work.

Media Release:

Client agrees to allow CPW to utilize any photos, descriptions, or videos of the property in the context of marketing or advertising for the Company. The company will not use any personal info for marketing ex. Names or addresses. CPW will use these items described in this section without any compensation to the client. Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of the above examples of media. This does include the use of photos and videos posted or displayed on online venues such as social media and or the Company’s website.